Returns & Exchanges

We want you to love everything you order from TinsleTime. If something isn't quite right, here's how returns and exchanges work.

Your right to return

You can return any unused item in its original packaging within 30 days of receiving it – double the 14-day withdrawal period required under EU consumer law. You don't need to give us a reason.

Extended Christmas returns

Buying early? Orders placed between 1 November and 24 December can be returned until 31 January, so gifts can be returned after the big day.

How to return an item

1. Contact us with your order number and the item(s) you'd like to return.
2. We'll reply with return instructions and the return address.
3. Pack the item securely in its original packaging and send it back.
4. Once we receive and check your return, we'll refund you to your original payment method within 14 days.

Return costs

If you're returning an item because you changed your mind, the cost of return postage is yours. If an item arrives damaged, faulty or incorrect, we'll cover all costs.

Exchanges

Want a different item instead? Return the original for a refund and place a new order – that way your replacement can be on its way straight away.

Damaged or faulty items

If anything arrives broken or doesn't work, please contact us within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund – whichever you prefer.